How does the "try it free" program work?
You can try the Charm comforter risk-free, just pay for shipping. Here’s how it works: choose your size, checkout, and your Charm will be shipped to you. You will not be charged for the comforter unless you decide to keep it. You have 10 nights to sleep and dream on it. If you love the Charm and decide to keep it, you will be charged for the comforter at the end of 10 nights. If you decide the Charm is not for you, you can easily return it within 10 nights and your credit card will not be charged.
How much does the comforter cost after the 10 nights?
If you decide to keep the Charm after the 10 nights, keep it for $150 (Full/Queen) or $190 (King/Cal King).
How do payments work?
You will be charged for the shipping when you checkout. You have up to 10 nights from the date you placed your order to decide if you want to keep the Charm comforter. If you decide to keep it or we don’t hear from you, we’ll know you loved it, and charge you for the comforter.
How do returns work?
Returns must be initiated within 10 nights from the date you placed your order. Initiate a return by emailing us at email@example.com or calling/texting us at (415) 598-9806 with your order number. We’ll then send you a prepaid return label to send the Charm back to us.
When do my 10 nights start?
Your 10 nights start the night you receive your order. You’ll have 10 nights from then to sleep with the Charm.
Is the comforter new?
Yes! You get a brand new Charm comforter.
What happens to the comforters that get returned?
Returned comforters are donated to homeless shelters (and people who could really use their cozyness and warmth) in San Francisco.
How does the comforter work?
Unlike traditional down or down alternative comforters (which are designed only to trap heat), the Charm comforter uses natural volcanic minerals to "breathe" out any unwanted, extra heat and moisture.
How? We infuse polyester fibers with millions of tiny volcanic mineral particles. Every additional particle increases the surface area of the fiber - and with millions of particles - the surface area of the fibers are actually multiplied several times over.
If you remember from middle school science - more surface area means more contact with air, which in turn means faster rates of evaporation! Check out this WIRED article for more!
We keep it simple too - instead of solely using polyester like the typical down alternative comforter - which does not breathe at all - we use a natural, cooling and breathable plant fiber called lyocell for the majority of the comforter construction.
How do you care for it?
With a duvet cover (which you can of course wash regularly) your Charm comforter can keep itself clean - its eucalyptus fibers helps it stay naturally clean of any damp-related mold or mildew (which accumulates in down comforters) and also resists dust mites (and other microbes and pathogens). Typical spot cleaners can also be used, if necessary.
If necessary, you can machine wash your Charm - but we recommend simply taking it once every 6 months to the dry cleaner.
Your Charm is made from ingredients to love and care for, and dry cleaning will ensure it lasts a lifetime (as most home washing machines aren’t designed to handle a comforter, and when soaked and heavy can be damaged).
How can I maximize the effectiveness of my Charm?
Our own Charm duvet cover is coming soon!
In the meantime, we recommend pairing it with a duvet cover made from cotton or linen (or any other natural material). Not only will it breathe better, but you'll save water by not having to wash the comforter itself regularly (see wash and care tips above)!
What exact ingredients are used?
There are 3 ingredients in every Charm.
70% of the entire comforter is lyocell - a natural textiles fiber made 100% from eucalyptus trees - it feels like cotton but is cooling and hypoallergenic. The remaining 30% is a new microfiber (developed by scientists in Colorado) called 37.5 Technology - it uses natural volcanic minerals (infused within every yarn at a microscopic level) to make the Charm breathable. It's rigorously tested and now used by apparel brands like Lululemon and Adidas for its performance qualities.
Oh, and there's also an unquantifiable amount of pure, undiluted love!
What should I know about volcanic minerals?
The microscopic and all natural volcanic minerals in every Charm is similar to the volcanic minerals in baths or wraps at a high end spa.
In our comforter, these minerals are small enough that 10,000 particles fit on the period at the end of this sentence - and they're fully infused with the fabric fibers at a microscopic level. It doesn't leak or fade or wear with wash (and we're happy to send you the testing results to prove it)! Because it's actually inside the makeup of the tiny fibers in the comforter, there's no way it can "come off" in any way.
What’s the thread count?
320 threads baby! It's enough to feel light and soft, but not so much that it won't breathe!
Is there a lifetime warranty?
There's a Lifetime Warranty! If your Charm is defective or damaged without having been mistreated, we'll take it back and send you a new one.